bet999 Privacy Policy —
How We Collect, Use &
Protect Your Data

This Privacy Policy ("Policy") describes how bet999 ("bet999", "we", "us", "our") collects, processes, stores, and shares personal information relating to individuals ("you", "your", "Player") who register for, access, or use the bet999 online gaming platform available at https://bet999.lol and all associated mobile, web, and API services.

bet999 is committed to protecting the privacy and personal data of all players, with particular attention to the needs and expectations of Pakistani players who represent a core part of our user community. We recognise that sharing personal information — including your mobile number, Pakistani Rupee payment details, and identity documents — requires trust, and we take that responsibility seriously.

This Policy should be read together with the bet999 Terms and Conditions, which are incorporated by reference. By registering a bet999 account or continuing to use the platform after this Policy has been updated, you acknowledge that you have read and understood this Policy and consent to the data processing practices described herein.

For the purposes of applicable data protection legislation, bet999 acts as the data controller in respect of personal data processed through the bet999 platform. As data controller, bet999 determines the purposes for which and the means by which your personal data is processed.

Where bet999 engages third-party service providers to process personal data on our behalf — such as payment processors, identity verification providers, and game content suppliers — those third parties act as data processors under bet999's instruction and are bound by appropriate data processing agreements requiring them to process your data only as directed and to maintain appropriate security standards.

Questions regarding data controllership, the identity of specific data processors engaged by bet999, or the legal basis for particular data processing activities may be directed to our support team via live chat or at the email address specified in Section 16 of this Policy.

bet999 collects personal data through a number of different channels and at different points in the player lifecycle. The categories of personal data we collect include:

bet999 does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information. Where such data is inadvertently received — for example, through identity documents — it is not processed for any purpose other than identity verification and is not used for profiling or targeted marketing.

bet999 uses the personal data it collects for the following specific purposes:

• Account Creation and Management: To register your bet999 account, verify your identity, maintain your account profile, and communicate account-related information to you.
• Service Delivery: To enable you to place bets on cricket (including PSL), casino games, slots, crash games, and live games; to process your wagers; and to calculate and pay out winnings to your registered payment method.
• Payment Processing: To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT; to maintain accurate financial records; and to detect and prevent fraudulent transactions.
• Know Your Customer (KYC) Compliance: To verify your age (21+ requirement), identity, and source of funds as required under applicable gaming regulations and anti-money laundering obligations.
• Fraud Prevention and Platform Security: To detect, investigate, and prevent fraudulent activity, collusion, bonus abuse, money laundering, and other prohibited conduct on the bet999 platform.
• Customer Support: To respond to your enquiries, resolve complaints, process self-exclusion requests, and provide responsible gaming assistance.
• Responsible Gaming: To monitor gaming patterns for indicators of problem gambling behaviour and to implement responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion at your request or at bet999's discretion.
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates where you have given explicit consent. All marketing communications are subject to your opt-in/opt-out preferences.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the bet999 platform experience, resolve technical issues, and develop new features.
• Legal and Regulatory Compliance: To comply with applicable laws, regulations, court orders, and lawful requests from regulatory or law enforcement authorities.

bet999 processes your personal data on the following legal grounds, depending on the specific processing activity:

• Contractual Necessity: Processing required to perform the bet999 Terms and Conditions contract between bet999 and you — including account management, service delivery, and payment processing.
• Legal Obligation: Processing required to comply with applicable gaming regulations, anti-money laundering laws, age verification requirements, and lawful orders from regulatory authorities.
• Legitimate Interests: Processing undertaken for bet999's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your privacy rights.
• Consent: Processing activities where your explicit consent has been obtained — principally, the sending of marketing and promotional communications via SMS, email, or push notification. You may withdraw consent at any time through your account settings.

bet999 does not sell your personal data. We share your personal data only in the specific circumstances described below, and only to the minimum extent necessary for each specified purpose.

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and cryptocurrency processing partners receive the transaction data necessary to process your deposits and withdrawals. These providers have their own privacy policies governing their data handling.
• Identity Verification Providers: Third-party KYC service providers receive identity document data and biometric data (selfie photographs) where required to complete age and identity verification.
• Game Content Providers: Providers such as Evolution Gaming and Pragmatic Play receive limited player data (typically a pseudonymous player identifier and session token) necessary to deliver their game content. These providers do not receive your full name, CNIC, or payment information.
• Fraud Prevention and Security Services: Third-party fraud detection and cybersecurity services may process certain technical and behavioural data to protect the platform and its players.
• Legal and Regulatory Authorities: bet999 will disclose personal data to regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, a valid court order, or a lawful regulatory request. bet999 will notify affected players of such disclosures where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of bet999 or its assets, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained.

Given the significance of mobile wallet payments for Pakistani players on bet999, this section provides specific information about how payment data relating to JazzCash and EasyPaisa transactions is handled.

When you initiate a JazzCash or EasyPaisa deposit, your registered Pakistani mobile number is transmitted to the relevant payment provider to initiate the wallet transaction. bet999 receives confirmation of a successful or failed transaction from the payment provider but does not receive or store your JazzCash MPIN, EasyPaisa account password, or full mobile wallet credentials.

bet999 retains records of successful and unsuccessful transaction attempts, the mobile number associated with each transaction, the transaction amount in PKR, and the timestamp. These records are maintained for regulatory compliance, dispute resolution, and financial reconciliation purposes.

Where you add a new payment method to your bet999 account — such as an HBL or Meezan Bank account — bet999 stores the account number and account holder name for the purpose of directing future withdrawals. This information is encrypted at rest.

bet999 uses cookies and similar tracking technologies on its platform to enable certain functions, improve platform performance, and where consented, to deliver relevant promotional content.

The types of cookies used by bet999 include:

• Essential Cookies: Strictly necessary for the basic operation of the bet999 platform, including maintaining your logged-in session, remembering your language and display preferences, and enabling secure payment processes. These cookies cannot be disabled without preventing platform access.
• Performance and Analytics Cookies: Used to collect anonymised information about how players navigate and use the bet999 platform — including which pages are visited most frequently, where errors occur, and how long game sessions last. This data is used to improve the platform.
• Functional Cookies: Enable enhanced functionality such as live chat session continuity, personalised game recommendations, and remembering responsible gaming preferences you have set.
• Marketing Cookies: Used, where consented, to track interactions with bet999 promotional content and to ensure that promotional communications are relevant to your demonstrated interests. These cookies are only set where you have given explicit consent.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the bet999 platform. For detailed information about the specific cookies in use, please contact support via live chat.

bet999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, and to protect bet999's legitimate business interests. The following general retention periods apply:

• Account Data: Retained for the duration of your active bet999 account and for a period of five (5) years following account closure, to comply with anti-money laundering record-keeping requirements and to resolve any post-closure disputes.
• Transaction Records: Financial transaction records are retained for seven (7) years from the date of the transaction in accordance with standard financial record-keeping obligations applicable to gaming operators.
• Identity Verification Documents: KYC documents (CNIC, passport copies, proof of address) are retained for five (5) years following account closure or the completion of the KYC process, whichever is later.
• Communications Data: Live chat transcripts and support records are retained for two (2) years from the date of the communication, unless the communication relates to an unresolved complaint or legal matter, in which case records are retained until resolution.
• Marketing Data: Marketing consent records and communication engagement history are retained for three (3) years from the date of your last interaction with a bet999 marketing communication, or until you withdraw consent, whichever is earlier.
• Technical Logs: Server access logs and error logs are typically retained for ninety (90) days and then deleted or anonymised, unless a specific security investigation requires longer retention.

At the end of applicable retention periods, personal data is securely deleted or permanently anonymised so that it can no longer be linked to any individual player.

bet999 respects your rights over your personal data. The following rights are available to all bet999 players, including Pakistani players, subject to applicable legal limitations:

To exercise any of the above rights, contact the bet999 support team via 24/7 live chat or by email as specified in Section 16. bet999 will respond to all valid requests within 72 hours and will complete the action requested within 30 days, or notify you if an extension is required for complex requests.

bet999 may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to or acted upon by an unauthorised person. This verification will typically involve confirming details associated with your registered bet999 account.

bet999 implements comprehensive technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include but are not limited to:

• TLS 1.3 Encryption: All data transmitted between your device and bet999 servers is encrypted using TLS 1.3 protocol, providing state-of-the-art protection against interception during transmission.
• AES-256 Encryption at Rest: Sensitive personal data stored on bet999 infrastructure is encrypted using AES-256 encryption, the same standard used by major financial institutions globally.
• Access Controls: Access to personal data within bet999 is restricted on a strictly need-to-know basis. Staff access to player data is logged, monitored, and subject to regular audit.
• Multi-Factor Authentication: Internal bet999 systems that contain personal data require multi-factor authentication for all authorised users.
• Regular Security Testing: bet999 conducts regular vulnerability assessments and penetration testing to identify and remediate security weaknesses before they can be exploited.
• Incident Response: bet999 maintains a documented data breach response procedure. In the event of a data breach that may affect your rights and freedoms, bet999 will notify affected players without undue delay and take immediate remediation steps.

bet999 does not knowingly collect personal data from individuals under the age of 21. The bet999 platform is strictly for adults aged 21 and above. All account registrations require confirmation that the player meets the minimum age requirement.

bet999 employs identity and age verification procedures to detect and prevent underage access to the platform. Where bet999 discovers that personal data has been collected from a person under the age of 21, that account will be immediately closed, any funds held will be handled in accordance with applicable regulations, and the personal data will be deleted as promptly as possible.

If you believe that a person under 21 may have registered on bet999, please contact our support team immediately via 24/7 live chat so that appropriate action can be taken without delay.

bet999 sends marketing communications — including information about bonuses, promotions, new game releases, and PSL cricket betting offers — only to players who have explicitly opted in to receive such communications during account registration or through their account settings.

Marketing communications from bet999 may be delivered via:

• SMS to your registered Pakistani mobile number;
• Email to your registered email address;
• In-platform notifications when you are logged in to your bet999 account.

You may opt out of marketing communications at any time by updating your notification preferences in your bet999 account settings, or by contacting the support team. Opt-out requests via account settings take effect immediately. Withdrawal of consent for marketing does not affect your ability to use the bet999 platform or receive essential account-related communications such as deposit confirmations, withdrawal notifications, and security alerts.

The bet999 platform may contain links to or integrations with third-party services, including game provider platforms, payment processor portals, and support tools. This Privacy Policy applies solely to personal data processed by bet999 in connection with the bet999 platform. It does not apply to the privacy practices of third-party services, and bet999 is not responsible for those practices.

When you interact with a third-party service accessed through or in connection with bet999 — such as a JazzCash payment confirmation screen, a live dealer game stream, or an identity verification interface — those interactions are governed by the privacy policy of the relevant third party. bet999 encourages you to review the privacy policies of any third-party services you use.

bet999 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made to this Policy, bet999 will notify registered players via SMS to their registered Pakistani mobile number and/or by a prominent notice on the bet999 platform.

Notification of material changes will be provided at least 14 days before the updated Policy takes effect, except where changes are required urgently by applicable law or regulatory instruction. The date of the most recent revision is displayed at the top of this page.

Your continued use of the bet999 platform following notification of a Policy update constitutes your acceptance of the revised Policy. If you do not agree to the updated Policy, you must discontinue use of the platform and contact support to close your account.

For all privacy-related enquiries, data rights requests, concerns about how your personal data is being processed, or to report a suspected privacy incident, please contact the bet999 team through the following channels:

• Live Chat: Available 24/7 directly on the bet999 platform. The fastest way to reach our team for urgent privacy concerns.
• Email: [email protected] — please include "Privacy Enquiry" in the subject line to ensure your message is directed to the appropriate team. Responses are provided within 72 hours on business days.

When submitting a privacy request, please include your registered bet999 mobile number or username so that we can verify your identity and locate your account data efficiently. We are committed to responding to all legitimate privacy enquiries promptly and transparently.